Returns should be requested by phone, email or fax. Return authorization should be requested within 5 days of receiving the delivery. Unauthorized returns will not be accepted. Returns are authorized for the following reasons only:
- If the item delivered is not what the customer requested
- If the item is damaged before the use of the product (See below for more information.)
- If the item did not fit you (Conditions apply. See below.)
- Any other conditions that we may realize is fair
If the clothes you ordered didn’t fit you, we will provide a suitable size as per your request. A refund will not be issued. If the item is damaged before use, we can issue a refund or a replacement. If the damage occurs as a direct result of use, we can only authorize a refund or replacement if we find the circumstances fair.
Please, provide us with your Invoice No. and Biller’s name and mention the reason you want to return an item. You can request a refund or replacement. You should use the following means to request a refund.