Return Policy
Returns should be requested by phone, email or fax. Return authorization should be requested within 5 days of receiving the delivery. Unauthorized returns will not be accepted. Returns are authorized for the following reasons only:
- If the item delivered is not what the customer requested
- If the item is damaged before the use of the product (See below for more information.)
- If the item did not fit you (Conditions apply. See below.)
- Any other conditions that we may realize is fair
Conditions:
If the clothes you ordered didn’t fit you, we will provide a suitable size as per your request. A refund will not be issued. If the item is damaged before use, we can issue a refund or a replacement. If the damage occurs as a direct result of use, we can only authorize a refund or replacement if we find the circumstances fair.
Requesting Refund:
Please, provide us with your Invoice No. and Biller’s name and mention the reason you want to return an item. You can request a refund or replacement. You should use the following means to request a refund.